Pictures always tell the real story. When I couldn’t pump any more product from this container of Vaseline Total Moisture hand lotion, I wrenched the top off. Wrench is a good word. Clearly the top isn’t meant to twist off. Then I pounded the container against a glass to empty out the remaining product. Look how much hand lotion was still inside even though I couldn’t pump it out. Hmmm. Design flaw? I wonder how many consumers toss it when it no longer pumps the lotion, figuring it to be empty?I see this as a subtle way of Big Biz hoping Average Josephine won’t bother doing what I did — pound out the remaining product — but instead buy a replacement. Think about this next time something appears to be empty.